Contact Us
Questions about Sugar? We're here to help.
Get in touch
Got a question about Sugar or sugar dating in Switzerland? Fill out the form and we'll get back to you within 48 hours.
Response Time
We aim to respond to all enquiries within 48 hours during business days.
Note: We're currently in pre-launch phase. For urgent matters or account-related issues, please include your registration email address in your message.
Reasons to Get in Touch
Account & Technical Support
Having trouble logging in, updating your profile, or navigating the site? We're happy to help with any account-related issues or technical difficulties you might experience.
Data & Privacy Requests
Want to update, download, or delete your personal data? We handle all requests in line with the Swiss Federal Act on Data Protection (FADP/nDSG) and aim to process them as quickly as possible.
Billing & Subscription Queries
Questions about your subscription, payments, or charges? Get in touch and we'll look into it for you.
Business & Partnership Enquiries
We're open to hearing from potential partners, affiliates, and businesses interested in working with Sugar. We'd love to hear your proposal.
Things We Can't Help With
Matchmaking & Dating Advice
While we'd love to help you find "the one," we can't recommend specific matches, intervene in conversations, or offer dating advice. Sugar is a platform that connects people and the magic is up to you!
Disputes Between Members
We're unable to mediate personal disagreements or misunderstandings between members. If someone is behaving inappropriately, please use the report function within the platform.
Forgotten Registration Details
If you registered with an email address you no longer have access to, unfortunately we're unable to transfer accounts to a new email for security reasons. You're welcome to create a new account instead.
Third Party Services
We can't provide support for issues related to third party apps, browsers, or devices. If you're experiencing a technical issue, please ensure your browser and device are up to date before contacting us.
